- Platform settings (automatic logout, show orders, modify password, etc.)
- Regional settings (language, time zone, region)
- Trading products
- Notifications (pop-up alert and email alert)
- Contact info
Selecting the Settings icon will bring up a menu enabling the platform to be installed as an App by selecting “Add to home screen”.
It is best if you “Add to homescreen” only after logging into the account, in this way you will get a true “Web-App” installed, where the address field of the browser is not visible after launching from the homescreen.
Delayed prices are shown free-of-charge in the trading platforms for all exchange-traded instruments such as Stocks, Stock CFDs, Futures and Bonds. Delayed prices are typically 15- or 20-minute delayed (depending on the exchange) and are usually denoted with a Delayed icon
Live (non-delayed) prices require a paid subscription to the exchanges you want to receive live prices from. Live prices are usually denoted with a Live icon.
Setting up subscriptions to these exchanges is quick and easy, and the subscription fees will be debited from your account on a monthly basis.
To subscribe to live prices in ELANA Global Trader select Account > Subscriptions
In order to create your personal Watchlists click on the name of the current Watchlists and select new list as the image below:
Then a new tab will be open and you will be able to Add Instruments, Rename and modify the Layout as the image below:
Note: if you remove one instrument from a standard Watchlists, the system will automatically save a new Watchlist without the removed instrument.
It’s easy to add the missing products, just go to Settings > Trading Products
This image shows the Charts view on a computer, where you also can:
- Get the 4 charts on full screen
- Expand one of the charts to the whole chart area.
|Device type||Operating systems||Browsers|
|Internet Explorer 11+
Mozilla Firefox 45+
Google Chrome 44+
Microsoft Edge 38+
|MAC||OSX 10.11+||Safari (newest)
|ChromeBook||Chrome OS version 44+||Google Chrome 44+|
|Linux PC (Ubuntu)||Linux||Google Chrome 44+
FireFox NOT supported
Google Chrome 48+
Microsoft Edge 38+
|Smartphone||iPhone – iOS9
Google Chrome 48+
- Trade Ticket
- Account (6) -> Trading Conditions (7)
1. Configure Safari Network:
- Clear History:
Go to Settings > Safari > Tap Clear history and Website Data
- Allow Cookies:
Go to Settings > Safari > scroll down to Privacy & Security>set Block Cookies on Always Allow
2. Enable Java
3. Turn off and restart the Iphone/Ipad
4. Remember to accept updates when available
If the problem persists, please provide us with a screenshot of the error, which you can send at email@example.com . In order to take a screenshot on your iPhone/iPad, press and hold the On/Off/Lock (Sleep/Wake) button on the top or right of your Iphone/Ipad then immediately press and release the Home button. You can find the screenshot in your Photos app. Open Photos, select the picture and send it.
Open your Firefox browser
Enable Cookies from Saxo
On the Menu Bar select Firefox
Go to Preferences > Privacy > History section > Use custom settings for history
Under the Cookies section – place a check next to Accept > Cookies from sites and click on Exceptions… button and add as allowed site on the list of exceptions the following addresses:
Activate Java Plugin
On the Menu Bar select Tools > Add-ons
1. Click on the “Plugins” option.
2. Locate the “Java Applet” plugin and click on the “Always activate” button to enable the plugin.
3. Now completely close Firefox.
The issue should now be fixed after restarting Firefox.
Open your Safari browser
Select Safari on the Menu bar
Go to Preferences
Select Security from the list of options at the top of Preferences window
In the Web content check options Enable plugins, Enable Java and Enable Java Script
Select Privacy – in the Cookies and website data select Always allow
Close the window
Go back to Safari on the Menu Bar
Select Clear History and Website Data-Clear all history-and confirm your choice by clicking on Clear history.
Now close Safari, reopen it and login to your account.
Open Google Chrome
Click on Chrome on your menu bar
Preferences > Settings > Show advanced settings(on the bottom of the page):
Allow Java Script and Cookies
Still in content settings > Cookies > Allow local data to be set(recommended)
Click on Done to close the window
Delete Browsing History and Cookies
– Click on Chrome > Select clear browsing data > select the requested time frame (we recommend the beginning of time)
– Select Browsing history > Cached images and files > Cookies and other site and plug-in data
Click on Clear browsing data
Now close Google Chrome, reopen it and login to your account.
If the above does not solve your problem, please contact Service Center and provide exact details of the error seen (including a screenshot when possible).