FAQ


ELANA Global Trader – web/mobile version
  • Why am I not able to see all instruments
  • Is it possible to create a customized Watchlist
  • How to add ELANA Global Trader to your Android phone home screen as a Web…
  • How do I find an instrument
  • Where can I find the FX Option Board

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ELANA Global Trader – desktop version
  • How do I save my workspace?
  • How can I change the language in my platform?
  • How do I subscribe to live prices in ELANA Global Trader?
  • How do I unsubscribe from an exchange?
  • How do I change the chart bid/ask settings?

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Technical issues
  • Invalid login or Password error
  • Failed to load the login page error
  • The Trade Server could not be reached

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Trading issues
  • What is margin trading?
  • How are positions netted?
  • What is a limited order?
  • What is a floating stop?

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Account summary issues
  • What is margin utilization and how is it calculated?
  • How can I generate an account statement?
  • How can I track historic changes in my account balance?

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Video Tutorials